Hello Service Desk Terms and Conditions

Terms & Conditions

Last Updated: [November 30, 2025]

Welcome to helloservicedesk.com (the “Website”). These Terms & Conditions (“Terms”) govern your access to and use of the Website, services, and content provided by Hello Service Desk, Inc. (or your company name, “Company,” “we,” “us,” or “our”). By using or accessing the Website, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Website.

1. Definitions

• “User,” “you,” or “your” refers to any person or entity using the Website.
• “Services” means the functionality, support, content, features, and tools provided via the Website.
• “Content” includes text, images, graphics, data, files, documents, user submissions, and any other materials available on or through the Website.
• “Account” refers to any user account created to access parts of the Services (if applicable).

2. Acceptance of Terms

By using or accessing the Website or Services (even without an account), you accept and agree to be bound by these Terms, as well as any other guidelines or policies referenced herein.

If you represent a company or organization using the Services, you confirm that you have the authority to bind that entity to these Terms.

3. Changes to Terms

We may modify or update these Terms at any time. Changes take effect when posted on the Website (with the “Last Updated” date revised). Your continued use of the Website after changes constitutes acceptance of the updated Terms. You should review the Terms periodically.

4. Eligibility & Account Registration

• You represent and warrant that you are at least 18 years old (or the age of majority in your jurisdiction) and have full legal capacity to enter into these Terms.

• If the Services require account creation, you agree to:

  • Provide accurate and complete information.
  • Maintain and promptly update your account information.
  • Keep your login credentials confidential and secure.
  • Be responsible for all activity under your account.

• You must not create multiple accounts, impersonate others, or use another user’s account without permission.

5. Use of Services & Restrictions

You agree to use the Website and Services only for lawful purposes, and in compliance with all applicable laws and regulations. You must not:

• Use the Website to infringe intellectual property rights, privacy, or any other rights of third parties.
• Upload, post, transmit, or distribute content that is unlawful, defamatory, harassing, abusive, harmful, obscene, or otherwise objectionable.
• Interfere with or disrupt the Website, servers, or networks connected to the Website.
• Attempt unauthorized access to other accounts or parts of the Website.
• Use automated means (bots, scrapers) to access or collect data from the Website without express written permission.

We reserve the right to suspend, limit, or terminate access if you breach these rules or misuse the Services.

6. Intellectual Property

• All Content provided by the Company, including graphics, text, design, layout, software, and trademarks, is owned or licensed by the Company and protected by copyright, trademark, and other laws.
• You may view and download Content only for your personal or internal business use (if permitted). Any other use — reproduction, modification, distribution, public display — requires prior written permission from us.
• If you submit content to the Website (e.g., feedback, support requests, reviews), you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, adapt, modify, publish, translate, distribute, and display such content for purposes related to the Services.

7. Disclaimer of Warranties

• The Website and Services are provided “as is” and “as available,” without warranties of any kind, whether express or implied.
• We do not guarantee that the Services will be uninterrupted, error-free, entirely secure, or free of viruses or other harmful components.
• To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

8. Limitation of Liability

• To the maximum extent permitted by law, the Company, its affiliates, officers, employees, agents, and licensors will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages — including loss of profits, data, goodwill, or business interruption — arising from or relating to your use of (or inability to use) the Website or Services.
• In no event will our total liability exceed any fees you have actually paid to us in the prior 12-month period (if applicable).
• The foregoing limitations apply even if the Company has been advised of the possibility of such damages.

9. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, agents, and employees from and against any claim, demand, loss, damage, liability, cost, or expense (including reasonable attorneys’ fees) arising out of or related to:

• your breach of these Terms;
• your misuse of the Website or Services;
• your violation of any law, regulation, or third-party rights;
• any content you submit or transmit via the Website.

10. Links to Third-Party Sites / Services

The Website may contain links to third-party websites, applications, or services. We do not control, endorse, or assume responsibility for those third-party sites or their content, policies, or practices. If you access a third-party link, you do so at your own risk, and you agree that the Company is not liable for any loss or damage resulting from your use of such third-party sites.

11. Termination or Suspension

We may suspend or terminate your access to the Website or Services at any time, with or without cause or notice, including if you violate these Terms. Upon termination, your right to use the Services ends. Sections of these Terms that by their nature should survive — such as Intellectual Property, Disclaimer, Limitation of Liability, Indemnification, Governing Law — will survive termination.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the state of [State] (or the appropriate jurisdiction), without regard to its conflict-of-laws principles. You and the Company agree to attempt to resolve any dispute arising under these Terms informally and in good faith. If resolution cannot be reached within a reasonable time, you agree that the dispute will be resolved exclusively in the state or federal courts located in [County, State].

13. Notices and Contact Information

If you have any questions, concerns, or wish to send notices under these Terms, please contact us at:

Hello Service Desk, Inc. Email: [support@helloservicedesk.com] Address: San Francisco, California, USA